Stowe Mountain House Rental & Payment Policies

• Basic Rental Info
• Property Features
• Housekeeping
• Maintenance

Basic Rental Info

Can I cancel my reservation?

You may cancel within the first 24 hours of booking the reservation with a full refund. Cancellations 30 or more days prior to arrival (60 or more days for Winter Holiday periods) are refundable less a 15% service charge. We are unable to offer refunds on reservations cancelled within 30 days of the check-in date, (60 or more days for Winter Holiday periods), unless you purchase our optional Trip Protection plan and the reason for cancellation falls within the trip protection guidelines.

How old do I need to be to reserve a home?

All renters and guests must be at least 25 years old or accompanied by a parent or legal guardian.

Do you require an initial deposit? When is the balance due?

Stowe Country Homes requires an initial payment of 50% of the total amount to confirm and hold your reservation. Thirty (30) days prior to arrival, or sixty (60) days prior for winter holidays, the balance is due in full and the reservation is non-refundable. If you are booking within thirty (30) days prior to arrival, or sixty (60) days prior for winter holidays, payment is due in full at that time.

Do I need to sign a rental contract for renting a vacation rental?

To confirm a reservation, a signed Vacation Rental Agreement is required. This document consists of the renter’s financial obligations along with the “terms and conditions” of the rental. Our Rental Agreements are sent through the email and can be signed electronically.

How do I pay for a reservation?

We accept Visa, Mastercard and Discover. We also accept electronic checks for reservations booked more than 30 days in advance. Funds can also be wired (please call office for details) or a check sent directly to our office: Stowe Country Homes | 541 S. Main Street | Stowe, VT 05672

If I book online, is my rental guaranteed?

Online reservations take 48 hours to process. If you are booking a property within 48 hours of arrival, you MUST contact a Stowe Country Homes agent immediately to confirm the reservation. Rental home reservations are not confirmed and executed until a signed rental agreement is received by our office.

Do I need to pay a security deposit?

At Stowe Country Homes we offer Security Deposit Protection through a third party service. This policy protects you as the renter, as well as the rentee. The Security Deposit Protection protects you from financial burden for losses due to damages that occur accidentally within the property while you occupy the residence. Click here for a brochure and damage insurance CSA. It does not cover any costs due to intentional acts, gross negligence or willful conduct by you or your traveling companions. Any additional cleaning or maintenance expense incurred due to smoking in the residence, unapproved pets in the residence, key locked in residence, furniture rearranged but not returned to original position, windows left open, not honoring check-out time, or any damage caused by gross negligence or willful conduct by you or your travel companions will be charged immediately to your credit card. If we do not have a card on file, payment to STOWE COUNTRY HOMES for the full amount is due within thirty days of receipt. The Security Deposit Protection is included with all Stowe Country Homes reservations, unless specifically waived by the owner of the property. If you do not purchase the Security Deposit Protection, you are liable for damages, accidental or intentional, to the limit of the security deposit, which is typically equal to one night stay. Any additional cleaning or maintenance expense due to smoking in the residence, unapproved pets in the residence, key locked in residence, furniture rearranged but not returned to original position, windows left open, not honoring check-out time or any damage caused by gross negligence or will full conduct by your or your travel companions will be charged immediately to your credit card. If any guest smokes in residence during their stay, the entire amount of security deposit will be charged immediately.

How do I check-in?

We will e-mail check-in instructions 7 days prior to your stay, including driving directions and the code to the lock box or electronic deadbolt.
Check-in time is 4:00pm and check-out time is at 10:00am. If we know in advance that you would like either an earlier check-in or later check-out, we will do our best to make arrangements to accommodate your wishes. Any arrivals prior to 2:00 pm or departures after 12:00pm will incur an additional $50 fee.Keys must be returned to the Stowe Country Homes office on the check-out day. Upon check-out, we request that guests leave the home in the same general condition as it was found. Leave the home clean, wash dishes, remove all food, shut windows, and lock doors.

How do I obtain the keys?

Please pick up the property key at the Stowe Country Homes Office, located at 541 S. Main Street in Stowe. If you have a large group and plan on arriving in Stowe separately, please let us know in advance. We will be happy to give your friends directions directly to the house or condo, but we ask that you do this in advance and during our office hours of 8:30am - 4:30pm, Monday through Saturday.

What is the check-out procedure?

Check-out is at 11:00am and upon your departure we ask that you start the first load of laundry. Thank you for this courtesy. It is greatly appreciated by our housekeeping staff. A $75 per hour fee will be assessed for failing to vacate the unit by the agreed upon check-out time.

Do I have to check-in by a certain time?

Check-in is at 4 PM and guests can arrive any time after. There are some cases when early check-in is available. If that is the case, we will email you the morning of your stay to inform you that an early check-in option is available. Please note that we will not be able to confirm or deny an early check-in request prior to the day of check-in due to our cleaning schedules.

Do you allow early check-ins?

An early check-in is dependent on whether or not the housekeeper has time to fully clean the home before your arrival. If guests are checking out the same day that your reservation begins, an early check-in is not allowed as it will not allow the housekeeper enough time to fully prepare the home for you. We will email you the morning of your check-in if early check-in is available.

Can I get a late check-out?

Late check-out is available if we do not have another reservation that night. There is a fee associated. The fee varies from house to house. We can tell you if a late check-out is available two days before check-in. If you pay for late check-out you will have the home until 4pm the day you check-out.

Property Features

Do any of your properties allow pets?

Many of our properties are dog friendly. Pet friendly properties are noted with a puppy icon. An additional fee of $56 (per dog) is required when bringing pets. When signing the Vacation Rental Agreement, you will also be required to sign the Pet Agreement Addendum.
No Cats are allowed unless specifically requested and approved by the property owner.

Can I bring more people than the maximum allowed listed?

Much thought is put into the maximum occupancy per home and it cannot be exceeded. Maximum occupancy is established by house size, septic tanks, well systems and neighborhoods.
Rates are quoted for a specified number of guests. Additional guests (not to exceed maximum) may be subject to a per person, per day charge.
Do you allow parties or weddings in your homes?
No parties shall be allowed without prior consent of the Property Owner and Stowe Country Homes. We do have some homes that have agreed to allow functions and only these designated homes will consider planned parties or wedding. You will find these homes in our platinum collection. Please note that there may be additional fees, parking restrictions, and guest count maximums.

Is smoking allowed in any of the homes?

Smoking is not permitted on the rented premises of any of our rental properties.

What items can I expect to find in the home?

Please see the features and amenities section of the specific home listing. Stowe Country Homes also provides a few items to get you started, including: shampoo, conditioner, soap, paper towels, coffee filters, carpet spot cleaner, toilet paper, laundry detergent, fabric softener, dishwashing liquid, dishwasher packs/pods, dish brush, kitchen trash bags, and small trash can liners.

Does the home come with linens and towels, or do I need to bring my own?

Your Stowe Mountain house rental will be equipped with all the basic necessities. All the beds will be made with fresh linens and bath towels will be provided. If you would like beach towels, we recommend bringing those with you.

What cable package does the home have? Will we be able to watch the game? What is internet TV?

Rental properties are individually owned and each home will have a different cable vs streaming option. Stowe Country Homes cannot guarantee television service or TV channel availability.

Housekeeping

Do we need to clean the property upon departure?

When you rent a home from Stowe Country Homes, it sparkles. This is because we don’t let a house sit days or weeks after it’s been rented - instead, we scour it from top to bottom to make it shine. While cleaning every inch and stripping beds is critical, we also make note of every detail of the home’s presentation. Our departure cleaning is what keeps a house looking new each time it is rented and what distinguishes Stowe Country Homes from the rest.

Can I have the cleaning fee waived if I clean the home myself, rather than using your cleaning services?

No. Guests are not allowed to clean after their own stay. Our housekeepers meet very strict guidelines and are required to clean the home after each guest vacates.

We’ve run out of toilet paper. Can you bring us some more?

Stowe Country Homes provides a starter kit of supplies only. If you think you will need more than what is provided, please make sure to bring some with you or purchase during your stay.

We can’t get the fireplace/internet/hot tub/etc. working. Are there instructions in the house?

When you arrive at the home, you will find a white binder containing all of the instructions for the home. However, if no instructions are found, or if you need further assistance, please contact us at 800-639-1990 select #2, #9.

I am allergic to pet dander and other smells, but I want to stay in a pet-friendly home. Is there any way to ensure that I won’t be bothered by them for my stay?

All our Stowe Mountain rental homes are thoroughly cleaned after each stay. However, we are unable to guarantee that you will not have a reaction to a home that has been regularly occupied by pets.

What is your lost and found policy?

We will return your lost item to you if you call us within two weeks of your departure date. We do charge a $25 fee, plus shipping to cover the cost of labor, drive time, and postal fees. Any items not claimed within two weeks will be donated to a local charity.

Maintenance

What if we get a lot of snow? Do I need to bring a shovel?

Plowing is included with your rental, but please be patient as we have to plow all properties during snowstorms. You can expect to be plowed every 6” during a storm. All properties have shovels on-site.

Do you provide Emergency Service?

If there is an emergency, please telephone the office. We have a 24-hour answering service. If the problem can wait until morning, we would appreciate your calling us directly during regular business hours.

Can I cancel my reservation?

You may cancel within the first 24 hours of booking the reservation with a full refund. Cancellations 30 or more days prior to arrival (60 or more days for Winter Holiday periods) are refundable less a 15% service charge. We are unable to offer refunds on reservations cancelled within 30 days of the check-in date, (60 or more days for Winter Holiday periods), unless you purchase our optional Trip Protection plan and the reason for cancellation falls within the trip protection guidelines.