How old do I need to be to reserve a home?
Do you require an initial deposit? When is the balance due?
Do I need to sign a rental contract for renting a vacation rental?
How do I pay for a reservation?
Stowe Country Homes | 541 S. Main Street | Stowe, VT 05672
If I book online, is my rental guaranteed?
Can I cancel my reservation?
Do I need to pay a security deposit?
At Stowe Country Homes we offer Security Deposit Protection through a third party service. This policy protects you as the renter, as well as the rentee. The Security Deposit Protection protects you from financial burden for losses due to damages that occur accidentally within the property while you occupy the residence.Click here for a brochure od damage insuranceCSA.
It does not cover any costs due to intentional acts, gross negligence or willful conduct by you or your traveling companions. Any additional cleaning or maintenance expense incurred due to smoking in the residence, unapproved pets in the residence, key locked in residence, furniture rearranged but not returned to original position, windows left open, not honoring check-out time, or any damage caused by gross negligence or willful conduct by you or your travel companions will be charged immediately to your credit card. If we do not have a card on file, payment to STOWE COUNTRY HOMES for the full amount is due within thirty days of receipt.
The Security Deposit Protection is included with all Stowe Country Homes reservations, unless specifically waived by the owner of the property. If you do not purchase the Security Deposit Protection, you are liable for damages, accidental or intentional, to the limit of the security deposit, which is typically equal to one night stay. Any additional cleaning or maintenance expense due to smoking in the residence, unapproved pets in the residence, key locked in residence, furniture rearranged but not returned to original position, windows left open, not honoring check-out time or any damage caused by gross negligence or will full conduct by your or your travel companions will be charged immediately to your credit card. If any guest smokes in residence during their stay, the entire amount of security deposit will be charged immediately.
How do I check-in?
Check-in time is 4:00pm and check-out time is at 10:00am. If we know in advance that you would like either an earlier check-in or later check-out, we will do our best to make arrangements to accommodate your wishes. Any arrivals prior to 2:00 pm or departures after 12:00pm will incur an additional $50 fee.Keys must be returned to the Stowe Country Homes office on the check-out day. Upon check-out, we request that guests leave the home in the same general condition as it was found. Leave the home clean, wash dishes, remove all food, shut windows, and lock doors.
How do I obtain the keys?
What is the check-out procedure?
Do I have to check-in by a certain time?
Do you allow early check-ins?
Can I get a late check-out?
Do any of your properties allow pets?
No Cats are allowed unless specifically requested and approved by the property owner.
Can I bring more people than the maximum allowed listed?
Much thought is put into the maximum occupancy per home and it cannot be exceeded. Maximum occupancy is established by house size, septic tanks, well systems and neighborhoods.
Rates are quoted for a specified number of guests. Additional guests (not to exceed maximum) may be subject to a per person, per day charge.
Do you allow parties or weddings in your homes?
No parties shall be allowed without prior consent of the Property Owner and Stowe Country Homes. We do have some homes that have agreed to allow functions and only these designated homes will consider planned parties or wedding. You will find these homes in our platinum collection. Please note that there may be additional fees, parking restrictions, and guest count maximums.
Is smoking allowed in any of the homes?
Smoking is not permitted on the rented premises of any of our rental properties.
What items can I expect to find in the home?
Please see the features and amenities section of the specific home listing. Stowe Country Homes also provides a few items to get you started, including: shampoo, conditioner, soap, paper towels, coffee filters, carpet spot cleaner, toilet paper, laundry detergent, fabric softener, dishwashing liquid, dishwasher packs/pods, dish brush, kitchen trash bags, and small trash can liners.
Does the home come with linens and towels, or do I need to bring my own?
Your Stowe Mountain house rental will be equipped with all the basic necessities. All the beds will be made with fresh linens and bath towels will be provided. If you would like beach towels, we recommend bringing those with you.
What cable package does the home have? Will we be able to watch the game? What is internet TV?
Rental properties are individually owned and each home will have a different cable vs streaming option. Stowe Country Homes cannot guarantee television service or TV channel availability.
Do we need to clean the property upon departure?
When you rent a home from Stowe Country Homes, it sparkles. This is because we don’t let a house sit days or weeks after it’s been rented – instead, we scour it from top to bottom to make it shine. While cleaning every inch and stripping beds is critical, we also make note of every detail of the home’s presentation. Our departure cleaning is what keeps a house looking new each time it is rented and what distinguishes Stowe Country Homes from the rest.
Can I have the cleaning fee waived if I clean the home myself, rather than using your cleaning services?
No. Guests are not allowed to clean after their own stay. Our housekeepers meet very strict guidelines and are required to clean the home after each guest vacates.
We’ve run out of toilet paper. Can you bring us some more?
Stowe Country Homes provides a starter kit of supplies only. If you think you will need more than what is provided, please make sure to bring some with you or purchase during your stay.
We can’t get the fireplace/internet/hot tub/etc. working. Are there instructions in the house?
When you arrive at the home, you will find a white binder containing all of the instructions for the home. However, if no instructions are found, or if you need further assistance, please contact us at 800-639-1990 select #2, #9.
I am allergic to pet dander and other smells, but I want to stay in a pet-friendly home. Is there any way to ensure that I won’t be bothered by them for my stay?
All our Stowe Mountain rental homes are thoroughly cleaned after each stay. However, we are unable to guarantee that you will not have a reaction to a home that has been regularly occupied by pets.
What is your lost and found policy?
We will return your lost item to you if you call us within two weeks of your departure date. We do charge a $25 fee, plus shipping to cover the cost of labor, drive time, and postal fees. Any items not claimed within two weeks will be donated to a local charity.
What if we get a lot of snow? Do I need to bring a shovel?
Plowing is included with your rental, but please be patient as we have to plow all properties during snowstorms. You can expect to be plowed every 6” during a storm. All properties have shovels on-site.
Do you provide Emergency Service?
If there is an emergency, please telephone the office. We have a 24-hour answering service. If the problem can wait until morning, we would appreciate your calling us directly during regular business hours.
Can I cancel my reservation?
You may cancel within the first 24 hours of booking the reservation with a full refund. Cancellations 30 or more days prior to arrival (60 or more days for Winter Holiday periods) are refundable less a 15% service charge. We are unable to offer refunds on reservations cancelled within 30 days of the check-in date, (60 or more days for Winter Holiday periods), unless you purchase our optional Trip Protection plan and the reason for cancellation falls within the trip protection guidelines.