Basic Rental Info

Can I cancel my reservation?

You may cancel within the first 24 hours of booking the reservation with a full refund. Cancellations 30 or more days prior to arrival (60 or more days for all Holiday periods and long-term reservations) are refundable less a 15% service charge. We are unable to offer refunds on reservations cancelled within 30 days of the check-in date, (60 or more days for Holiday periods and long-term reservations), unless you purchase our optional Trip Protection plan and the reason for cancellation falls within the trip protection guidelines.

How do I purchase Travel Insurance?

Please contact Rental Guardian at (888) 885-5550 or through our dedicated link (stowecountryhomes.rentalguardian.com) They can also answer any questions you have about their specific Travel Protection Insurance plans. Please note that Stowe Country Homes does not provide this policy.

How old do I need to be to reserve a home?

All renters and guests must be at least 25 years old or accompanied by a parent or legal guardian.

Do I need to sign a rental contract in order to secure my reservation?

Yes. To confirm a reservation, a signed Vacation Rental Agreement is required. This document consists of the renter’s financial obligations along with the “terms and conditions” of the rental. Our Rental Agreements are sent through email and are signed electronically using the links provided in the contract.

Do you require an initial deposit? When is the balance due?

Stowe Country Homes requires an initial payment of 50% of the rental amount to confirm and hold your reservation. Thirty (30) days prior to arrival, or sixty (60) days prior for any holidays and long--term reservations, the balance is due in full and the reservation is non-refundable. If you are booking within thirty (30) days prior to arrival, or sixty (60) days prior for a holiday period or long-term reservation, payment is due in full at that time.

How do I pay for a reservation?

We accept Visa, Mastercard, and Discover with a 2.7% convenience fee for short term reservations. Digital wallet options are also available online for short term rentals. Long term reservations must be paid by either ACH (echeck), wired funds, or a check mailed directly to our office:
Stowe Country Homes
541 S. Main Street
Stowe, VT 05672

If I book online, is my rental guaranteed?

Online reservations take 48 hours to process. If you are booking a property within 48 hours of arrival, you MUST contact a Stowe Country Homes agent immediately to confirm the reservation. Rental home reservations are not confirmed and executed until a signed rental agreement is received by our office.

Do I need to pay a security deposit?

At Stowe Country Homes we offer Security Deposit Protection through a third party service. This policy protects you as the renter, as well as the rentee. The Security Deposit Protection protects you from financial burden for losses due to damages that occur accidentally within the property while you occupy the residence.
It does not cover any costs due to intentional acts, gross negligence or willful conduct by you or your traveling companions. Any additional cleaning or maintenance expense incurred due to smoking in the residence, unapproved pets in the residence, key locked in residence, furniture rearranged but not returned to original position, windows left open, not honoring check-out time, or any damage caused by gross negligence or willful conduct by you or your travel companions will be charged immediately to your credit card. If we do not have a card on file, payment to STOWE COUNTRY HOMES for the full amount is due within thirty days of receipt. The Security Deposit Protection is included with all Stowe Country Homes reservations, unless specifically waived by the owner of the property. If you do not purchase the Security Deposit Protection, you are liable for damages, accidental or intentional, to the limit of the security deposit, which is typically equal to one night stay. Any additional cleaning or maintenance expense due to smoking in the residence, unapproved pets in the residence, key locked in residence, furniture rearranged but not returned to original position, windows left open, not honoring check-out time or any damage caused by gross negligence or will full conduct by your or your travel companions will be charged immediately to your credit card. If any guest smokes in residence during their stay, the entire amount of security deposit will be charged immediately.

What is the Stowe Tourism Support Fee?

The Stowe Tourism Support Fee is collected by lodging properties and used to fund tourism initiatives in the area. Stowe’s fee of $2.50 plus tax per night goes towards operating the Go Stowe Visitor Information Center, maintaining the GoStowe.com website, funding strategic marketing campaigns and supporting local events and small businesses. If you wish, you may ask that this fee is removed from your invoice. Learn more here: gostowe.com/tourismsupportfee

How do I check-in?

Detailed check-in procedures specifically tailored to the property you have rented are sent automatically via email and text during the week prior to your arrival. (Please note that last-minute reservations do not follow this timeline.)
Check-in time is 4:00* pm and check out time is 10:00 am. Please note that we are unable to provide the keys prior to 4:00 pm (unless you have received confirmation that you have been granted an early check-in).
*Please note that our Trapp Villa properties begin check-in at 5:00 pm.

Do I have to check-in by a certain time?

No, while check-in starts at 4:00 PM*, guests may arrive at any time afterwards. Detailed arrival instructions tailored to each property are sent to the reservation holder via a link to the property's digital Guidebook three times during the week prior to any arrival. Please note that we are unable to provide the keys prior to 4:00 pm (unless you have received confirmation that you have been granted an early check-in).
*Please note that our Trapp Villa properties begin check-in at 5:00 pm.

How do I pick up the keys for my rental?

This can vary, so we provide detailed arrival instructions tailored to each property. They are sent to the reservation holder via a link to the property's digital Guidebook three times during the week prior to any arrival. Please read and follow those specifically tailored instructions.

Do you allow early check-ins?

We can sometimes accommodate requests for arrival beginning at 2:00 pm IF POSSIBLE. Please do not submit multiple requests. Providing an early check-in depends on staffing availability and not the vacancy of the home. Not every request can be accommodated. We appreciate your understanding.
Whether or not you submit a request to check-in early, our standard process is to text the reservation holder if the rental is ready prior to our regular check-in time of 4:00 pm on the day of the arrival. Please note that we are unable to provide the keys prior to 4:00 pm (unless you have received confirmation that you have been granted an early check-in). Thank you for understanding.

What is the check-out procedure?

Check out time is 10:00 am. A $75.00 per hour fee will be assessed for failing to vacate the unit by the departure time. Keys picked up at the Stowe Country Homes office MUST be returned there. A no-contact drop box is on the right-hand side of our lockbox. Upon departing, please leave the home in the same general condition as it was found. Leave the home clean, wash the dishes you've used, remove all food, shut the windows, and lock all doors.

Can I get a late check-out?

We can sometimes accommodate requests for a later check out IF POSSIBLE. Please do not request a later check out time on the morning of your departure. It does not provide sufficient time for our small team to accommodate you. Requests for a later departure must be requested at least 1-2 days in advance. Not every request can be accommodated. We appreciate your understanding.

Can we access our rental early to drop off our belongings?

Unfortunately not, and for many reasons. Your belongings can be confused with other guest or owner items that have just departed. Our staff needs unimpeded access to prepare the home for your arrival. Please do not request access to a home prior to being notified that it is ready for you. We appreciate your understanding.

Property Features

Do any of your properties allow pets?

Only select properties are dog friendly. ALL dogs must be pre-approved by our office PRIOR to a reservation being confirmed. An additional fee is required. When signing the Vacation Rental Agreement, you will also be required to abide by the Pet Agreement Addendum. Please note that bringing an undeclared pet, whether or not the property is pet friendly, can result in the termination of your reservation during your rental and that you may be asked to leave the premises. Guests who do not declare their pets will not be refunded if they are asked to leave.
No cats are allowed unless specifically requested and approved by the property owner.

Do you allow parties or weddings in your homes?

No parties shall be allowed without prior consent of the Property Owner and Stowe Country Homes. We do have a limited inventory of homes that can accommodate and do allow functions. Contact us to learn more about those designated homes. Please note that there may be additional fees, parking restrictions, and guest count maximums. All functions must be approved during the booking process.

Can I bring more people than the maximum allowed listed?

No. Much thought is put into the maximum occupancy per home and it cannot be exceeded. Maximum occupancy is established by house size, septic tanks, well systems, and neighborhoods.
Rates are quoted for the standard occupancy of our properties. Additional guests (not to exceed the maximum allowed) may be subject to a per person, per day charge.

Is smoking allowed in any of the homes?

Smoking IS NOT permitted inside any of our rental properties.

Does the home come with linens and towels, or do I need to bring my own?

Your Stowe Country Homes rental will be equipped with all the basic necessities. All the beds will be made with fresh linens and bath towels are provided. We do not provide beach towels, and recommend you bring those with you.

What other items can I expect to find in the home?

Please see the Amenities section of the specific home listing on our website as our properties vary. Stowe Country Homes also provides a few items to get you started, including: trial sizes of shampoo, conditioner, body soap, and hand soap; toilet paper, tissues, laundry detergent, dishwashing liquid, dishwasher packs/pods, paper towels, an individually wrapped kitchen sponge, kitchen trash bags, and small trash can liners. We do not deliver additional supplies if you run out. All of these items are locally available at many area stores.
Please enjoy our new, locally sourced toiletries from Elmore Mountain Soap and Ursa Major while you are in residence! many area stores have a variety of these products available for purchase. Should you decide to take the dispensers from our properties with you upon departure, a $25.00 per item charge will be added to your reservation.

What cable and internet package does the home have? Will we be able to watch the game? What is internet TV?

Rental properties are individually owned and each has different services in place. Please note that Vermont is a rural area. It does not have the same infrastructure to which you may be accustomed. Stowe Country Homes cannot guarantee television service, television channel availability, phone service (whether cell or landline), and/or internet service. Although each rental property does have free Wifi for guest use, these utilities are provided by separate companies and are not under the control of Stowe Country Homes. Should a service issue arise during your reservation we will happily do what we can to assist. There are cases in which service can not be improved, unfortunately.

Can I receive mail at my rental?

In the case of short term rentals (30 days or less) guests must use our office address and the instructions below for any mail or packages.
For long term rentals, it is highly circumstantial. Guests MIGHT be able to receive mail at the rental address IF mail delivery is already provided by the USPS. Please contact our office to inquire about further details if you have a long term reservation.
Please note that many of our rental homes do not have the option of mail delivery as Vermont is a very rural state. Many addresses with mail delivery have locking mailboxes for owner use only. Neither the Stowe Country Homes office nor the local HOA's have keys to owner mailboxes.
If you must receive mail while you are visiting us, please use our office address: 541 South Main Street, Stowe, VT 05672. Please be sure to include the name of the reservation holder so we know to whom the mail belongs. Our staff will contact you when your mail is available for pickup at the Stowe Country Homes office. We are unable to deliver mail and packages to your rental. Please note that our staff is not responsible for lost, undeliverable, or missing mail regardless of where it is sent.

Housekeeping

Do we need to clean the property upon departure?

When you rent a home from Stowe Country Homes, it sparkles. This is because we don’t let a house sit days or weeks after it’s been rented - instead, we scour it from top to bottom to make it shine. While cleaning every inch and stripping beds is critical, we also make note of every detail of the home’s presentation. Our departure cleaning is what keeps a house looking new each time it is rented and what distinguishes Stowe Country Homes from the rest.

Can I have the cleaning fee waived if I clean the home myself, rather than using your cleaning services?

No. Guests are not allowed to clean after their own stay. Our housekeepers meet very strict guidelines and are required to clean the home after each guest vacates.

We’ve run out of toilet paper. Can you bring us some more?

Stowe Country Homes provides a starter kit of supplies only. If you need more than what is provided, please make sure to bring some with you or purchase additional items during your stay.

We can’t get the fireplace/internet/hot tub/etc. working. Are there instructions in the house?

A digital Guidebook for the property you reserved is sent to the reservation holder three times prior to arrival via email and text. It contains specific instructions for the property you have rented. Please review the "About Our Home" section in the Guidebook before calling the office if you have an issue. If you need further assistance, please don't hesitate to contact us.

I am allergic to pet dander and other smells, but I want to stay in a pet-friendly home. Is there any way to ensure that I won’t be bothered by them for my stay?

All our Stowe rental homes are thoroughly cleaned after each stay. However, we are unable to guarantee that you will not have a reaction to a home that has been regularly occupied by pets.

What is your lost and found policy?

We will return your lost item to you if you call us within two weeks of your departure date. We may charge a fee depending on the item. Any items not claimed within two weeks will be donated to a local charity.

Maintenance

What if we get a lot of snow? Do I need to bring a shovel?

Plowing is included with your rental, but please be patient as all properties are plowed during snowstorms. Please understand that specific plowing times can not be requested. You can expect to be plowed starting at snowfall of 3-4 inches. All properties should have shovels on-site, but please let us know if you can not find one at your rental property.

Do you provide Emergency Service?

Yes, our after-hours EMERGENCY number (for example: no heat, no water, or no power, etc.) is 802-371-0101. If the problem can wait until morning, we would appreciate your calling us directly during regular business hours.

Can I cancel my reservation?

You may cancel within the first 24 hours of booking the reservation with a full refund. Cancellations 30 or more days prior to arrival (60 or more days for Holiday periods and long-term reservations) are refundable less a 15% service charge. We are unable to offer refunds on reservations cancelled within 30 days of the check-in date, (60 or more days for Holiday periods and long-term reservations), unless you purchase the optional Trip Protection plan and the reason for cancellation falls within the trip protection guidelines.

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